bd772's Privacy Policy — Your Data Is Our Responsibility
Protecting your personal information at bd772 is our highest priority. In this policy we clearly explain what data is collected, how it is used, and what your rights are.
Table of Contents
Introduction & Scope
bd772 takes the privacy of its users very seriously. This Privacy Policy ("Policy") applies to the bd772 website and all services operated under it. It explains what kinds of personal information we collect, how that information is used, and how your privacy is protected.
By using this website, you are considered to have given your consent to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.
This Policy may be updated from time to time. The latest version will always be published on this page. Registered users will be properly notified of any significant changes.
This Policy should be read together with bd772's Terms and Conditions. All matters stated in the Terms and Conditions are considered complementary to this Policy.
Types of Information Collected
bd772 may collect the following types of information to operate its services and provide users with a secure experience:
2.1 Personally Identifiable Information
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport details (applicable where identity verification is required)
2.2 Financial Information
- Mobile wallet numbers (bKash, Nagad, Rocket, Upay)
- Transaction history — records of deposits and withdrawals
- Account balance and bonus information
It is worth noting that we do not store any full payment card numbers or direct bank account credentials. All financial transactions are completed through the secure platforms of Mobile Financial Services (bKash, Nagad, Rocket, Upay).
2.3 Usage & Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Session duration and activity logs
- Browsing patterns within the site
2.4 Communication-Related Information
- Records of live chat conversations
- Messages exchanged via email
- Support ticket details
How Information Is Collected
bd772 collects your information in several ways:
3.1 Directly from You
Information you provide during account registration, login, identity verification, and when seeking support is collected. You provide this information knowingly.
3.2 Automatic Collection
When you visit the bd772 website, technical information is automatically collected through cookies, web beacons, and log files. This is necessary to maintain the functionality of the site and ensure security.
3.3 Through Third Parties
Some information may be received from payment processors (bKash, Nagad, Rocket, Upay) and identity verification service providers. Such collection of information is always consistent with applicable law and the privacy policies of the relevant organisations.
Purpose of Using Information
bd772 uses the information collected for the following purposes:
- Account Management: To create, maintain, and keep your account secure.
- Identity Verification: To complete the "Know Your Customer" (KYC) process and to prevent access by minors.
- Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
- Customer Support: To properly resolve your enquiries and complaints.
- Fraud Prevention: To detect irregular activity and ensure the security of the platform.
- Legal Compliance: To comply with applicable laws and regulations and to meet the requirements of regulatory bodies.
- Service Improvement: To analyse user experience and improve the functionality of the platform.
- Communication: To keep you informed about important updates, security alerts, and policy changes.
bd772 never sells your personal information to third parties for marketing purposes.
Data Storage & Security
bd772 applies industry-standard security measures to protect your information. Our security practices include:
5.1 Technical Security Measures
- SSL Encryption: All data transmission between the website and servers is encrypted using SSL/TLS technology.
- Secure Servers: Personal information is stored in secure data centres where unauthorised access is prohibited.
- Firewall Protection: Advanced firewalls and security protocols are active to prevent cyber attacks.
- Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
5.2 Data Retention Period
Your information is retained only for as long as is necessary to provide services or to meet legal obligations. Even after an account is closed, some information may be retained for a specified period for legal, regulatory, or financial reasons.
5.3 Staff Access
Access to your personal information is limited to only those staff members who need it to perform their duties. All staff operate under strict confidentiality agreements.
Sharing Information with Third Parties
bd772 shares your personal information with third parties only in the following limited circumstances:
6.1 Payment Processors
To complete transactions, we work with Mobile Financial Services such as bKash, Nagad, Rocket, and Upay. These organisations may process transaction data, but they operate under their own strict privacy policies.
6.2 Identity Verification Services
As part of the KYC process, necessary information may be shared with identity verification service providers. This process is essential to protect users and ensure the security of the platform.
6.3 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming may receive limited technical information to operate their games correctly. However, they do not have access to your full personal or financial information.
6.4 Legal Obligations
In cases of court orders, lawful requests from law enforcement agencies, or applicable legal obligations, we may be required to provide necessary information to legal authorities.
Except for the reasons stated above, bd772 never sells, rents, or provides your personal information to third-party marketers, data brokers, or unauthorised organisations.
Cookies & Tracking Technologies
bd772 uses cookies and similar tracking technologies on its website. A cookie is a small data file stored on your device that helps improve your experience on the site.
7.1 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the website — maintaining login sessions, security verification, and so on. Without these, the site does not work properly.
- Functional Cookies: Used to remember your preferences and settings, such as language selection.
- Analytical Cookies: Collect information about the use of the site that helps improve the quality of the service. This information is generally processed in aggregated and anonymised form.
7.2 Managing Cookies
You can control or disable cookies through your browser settings. Please note, however, that disabling certain cookies may limit the functionality of the website and some services may not work properly.
Your Rights
As a user of bd772, you have the following rights over your own personal information:
8.1 Right of Access & Right to Know
You can find out at any time what information bd772 holds about you. Contact our support team to receive a copy of your account information.
8.2 Right to Rectification
If any of your personal information is incorrect or incomplete, you may request that it be corrected or updated. Much of your information can be updated directly from the account profile page.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, this may not always be possible, particularly where there are legal obligations or legitimate business requirements.
8.4 Right to Restrict Processing
In some cases you may request that the processing of your information be restricted. In this case, the information will not be used but will not be deleted either.
8.5 Right to Complain
If you believe your privacy rights have been violated, please contact us first. We are committed to resolving any concerns quickly and carefully.
To exercise any of the above rights, contact our support team: [email protected]
We will process your request within a reasonable time and notify you accordingly.
Protection of Minors
bd772 is for persons aged 21 and above only. We strictly prohibit access by minors and take effective measures to enforce this.
We do not intentionally collect personal information from any individual under the age of 21. An age verification process applies at the time of registration. If we learn that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.
If you suspect that a minor is using our platform, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes
bd772 may update this privacy policy from time to time. Changes to this policy may be made due to service improvements, legal changes, or technological advancements.
10.1 Notice of Changes
For significant changes, we will notify users in the following ways:
- Displaying a prominent notice on the website
- Sending a notification to the registered email address
- Publishing the revised policy on this page
10.2 Use After Changes
If you continue to use bd772 after a policy change, you will be considered to have given your consent to the revised policy. If you do not agree with the new policy, please request account closure using the method described on our Responsible Gaming page.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact our support team. bd772 always values your privacy and is committed to resolving any concerns promptly.
For privacy-related inquiries, you can reach us 24 hours a day, 7 days a week via live chat or email. Our support team provides service in both Bengali and English.